Azurite Medical and Wellness, filmed by the BBC awarded for excellence in patient service

Azurite Medical and Wellness, awarded for excellence in patient service by WhatClinic.com

Azurite Medical and Wellness http://azurite.com.au has been recognised with WhatClinic Patient Service Award 2019, an annual award based on patient service excellence ratings from healthcare search engine WhatClinic.

WhatClinic analysed 12 months of data from users of its website including patient review scores, feedback data and communication rates of listed clinics. In 2019, over 5 million people visited WhatClinic’s medical search directory to find and compare clinics, including ours.

Azurite Medical and Wellness was only one of a small number of clinics on the website that met the high standards needed to qualify for the award. To receive the Patient Service Award 2019, the clinic should have a consistently high ServiceScore™ rating, which measures the clinic’s commitment to patient care over a whole year, and also receive exceptional feedback and reviews from potential and existing patients. This Award represents a long term dedication of our entire team and focuses on creating positive patient experiences throughout their treatment journey.

Azurite’s CEO, Trina Eliassen today said “We are excited to be recognised for our commitment to customer service. As a business, it is something we do not compromise on and love to make our clients’ dreams come true”

David Roe, WhatClinic’s CEO, congratulated Azurite Medical and Wellness and said “The “Patient Service Awards have now run for 10 years. For 2019, we have taken into account tens of thousands of data, including ratings based on communication between patients and clinics, clinic’s promptness, politeness, helpfulness, customer service over the phone, email, online and in-person, as well as patient reviews, feedback and more.

Ratings are useful to both patients and clinics. Patients can see which clinics have been rated well by other users, and Clinics can evaluate their own performance against others in their market and be motivated to improve their patient services, which is ultimately good for everybody. ”

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