Privacy policy.

Azurite Medical & Wellness — Privacy Policy

Last updated: January 2026

1. Introduction & Commitment to Privacy

Azurite Medical & Wellness (“we”, “us”, “our”) is committed to protecting the privacy and confidentiality of personal information entrusted to us. We manage personal information in an open, transparent and accountable manner in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains:

  • the types of personal information we collect and hold

  • how we collect, use, store and disclose personal information

  • how individuals may access and correct their personal information

  • how to make a privacy-related enquiry or complaint

2. What Personal Information We Collect

We collect personal information that is reasonably necessary to provide our medical, wellness, and related services and to operate our business effectively.

The types of personal information we may collect include:

  • Contact details: name, address, telephone number, email address

  • Identity information: date of birth, gender

  • Health information (sensitive information): medical history, clinical notes, treatment details, diagnostic information

  • Payment information: billing details, insurance information, transaction records

  • Other information: any additional information voluntarily provided by you that is relevant to our services

Health information is classified as sensitive information under the Privacy Act and is handled with heightened care and confidentiality.

3. How We Collect Personal Information

We collect personal information by lawful and fair means, including:

  • Directly from you when you provide information:

    • in person

    • via online forms or booking platforms

    • by telephone, email, or digital communication

  • From third parties with your consent, such as:

    • referring practitioners

    • hospitals or medical providers

  • From medical records or reports relevant to your care

We do not collect personal information in an unreasonably intrusive way.

4. Online & Digital Information

When you interact with our website, online forms, booking systems, or digital communications, we may automatically collect certain information, including:

  • IP address

  • Browser type and device information

  • Pages visited and time spent on our website

  • Referral sources

This information is used to maintain website security, analyse performance, and improve user experience. We may use cookies, analytics tools, or similar technologies. You can manage cookie preferences through your browser settings.

5. How We Hold and Protect Personal Information

Personal information is stored in secure electronic systems and, where necessary, secure physical records. We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure, including:

  • Secure servers and encrypted systems

  • Access controls and role-based permissions

  • Confidentiality obligations for staff and contractors

  • Ongoing staff training and privacy governance

We retain personal information only for as long as necessary for legal, clinical, or operational purposes. When information is no longer required, we take reasonable steps to securely destroy or de-identify it in accordance with applicable laws and professional standards.

6. Purposes for Which We Use and Disclose Personal Information

We may use or disclose personal information to:

  • Provide medical, surgical, wellness, and related services

  • Communicate with you about appointments, treatment, services, programs, or updates

  • Manage billing, payments, and insurance processes

  • Comply with legal, regulatory, or professional obligations

  • Engage third-party service providers (such as IT providers, billing services, insurers, and administrative partners) who are required to handle information in accordance with the APPs

We do not use or disclose personal information for unrelated purposes without your consent, unless authorised or required by law.

7. Consent and Withdrawal of Consent

Where we rely on your consent to collect, use, or disclose personal or sensitive information, you may withdraw your consent at any time by contacting us using the details in Section 12.

Please note that withdrawing consent may affect our ability to provide certain services or ongoing care.

8. Disclosure to Overseas Recipients

As part of our services, we may disclose personal and health information to overseas organisations, including medical providers, hospitals, or related entities located in Thailand, where reasonably necessary for medical treatment, clinical care, administrative processes, or continuity of care.

When disclosing personal information overseas, we take reasonable steps to ensure that recipients handle personal information in a manner consistent with the Australian Privacy Principles. This may include obtaining consent, using secure transmission methods, and ensuring appropriate confidentiality obligations are in place.

By engaging our services, you acknowledge and consent to the overseas transfer of personal and health information where reasonably necessary.

9. Access to and Correction of Personal Information

You have the right to request access to the personal information we hold about you and to request correction of information that is inaccurate, out of date, incomplete, irrelevant, or misleading.

We will take reasonable steps to:

  • respond to access or correction requests within a reasonable timeframe

  • provide access in an appropriate manner

We do not charge a fee for making a request, although reasonable fees may apply for providing copies.

10. Notifiable Data Breaches

In the event of a data breach that is likely to result in serious harm, we will comply with our obligations under the Notifiable Data Breaches (NDB) scheme and notify affected individuals and the Office of the Australian Information Commissioner (OAIC) where required.

11. Privacy Complaints

If you believe we have breached the Privacy Act or the Australian Privacy Principles, or you have concerns about how your personal information has been handled, please contact us first so we can address your complaint promptly and fairly.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) to seek an independent review.

12. Practices, Procedures & Systems

We maintain internal practices, procedures and systems designed to ensure compliance with the Australian Privacy Principles, including:

  • Staff training and confidentiality obligations

  • Privacy governance and regular policy reviews

  • Secure handling, storage, and destruction of personal information

  • Procedures for identifying, managing, and responding to privacy incidents

We regularly review and update our privacy practices to ensure they remain current and compliant with applicable laws.

13. Changes to This Policy

This Privacy Policy may be updated from time to time. The most current version will be published on our website and will include the date of the latest update.

14. Contact Us

If you wish to:

  • access or correct your personal information

  • make a privacy complaint

  • request a copy of this policy in an alternative format

Please contact us:

Email: clientrelations@azurite.com.au
Phone: 0407 330 054

Address:
Unit 1503, 17 Cordelia Street
South Brisbane QLD 4101